Privacy policy

PRIVACY STATEMENT

We collect and handle personal information necessary for our legitimate business activities to enable us to provide you with information, products and services. If we do not collect the information, we may not be able to provide these things.

This Privacy Statement forms part of the Terms & Conditions and it describes how we collect, use and disclose your personal information when you visit our website, use our services, make a purchase from our website, or otherwise communicate with us.

By accessing and using our website, for example by placing an order through the website, you agree to the handling of your personal information as described in this Privacy Statement.

We may update this Privacy Statement from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post updated versions of this Privacy Statement on the website.

What personal information we collect

We collect your personal information when you interact with us in person, over the telephone or on our website. 

Personal information we collect directly from you

Personal information that you directly submit to us through our services may include:

·         Basic contact details including your name, address, phone number, email;

·         Order information including your name, billing address, shipping address, payment confirmation, email address, phone number;

·         Account information including your username and password;

·         Payment details including credit card details;

·         Customer support information including the information you choose to include in communications with us, for example, when sending a message through the website. 

You may provide someone else's personal information to us, for example, 

  • when you purchase a gift for others, or
  • place an order on someone else's behalf 

You must have their consent beforehand, and we may ask you to provide evidence of that consent. You must not provide someone else’s information if you don’t have their consent, or for malicious or unlawful purposes.

Personal information we collect through Cookies

Like many websites, we use Cookies on our website. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. 

We use Cookies to power and improve our website and our services (including to remember your actions and preferences), to run analytics and better understand user interaction with the services (in our legitimate interests to administer, improve and optimise the service). We may also permit third parties and services providers to use Cookies on our website to better tailor the services, products and advertising on our website and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the website, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Information we collect from third parties

We may obtain information about you from third parties, including from third party service providers who may collect information on our behalf, such as:

  • Service providers who support our website, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our website, open or click on emails we send you, or interact with our website or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

How we use your personal information

We primarily collect, hold and use your personal information to supply, promote and sell products and services that you have requested, or which may be of interest to you. This includes (but is not limited to):

  • Processing and administering transactions when you purchase our products;
  • Processing inquiries; 
  • Sending you marketing communications to promote offers and events. If you would like to opt-out you can contact us to make that request at winemaking@adelaide.edu.au;
  • Analysis for internal planning and improvement;
  • To comply with legal requirements including liquor licensing and reporting obligations; 

We may use your personal information for other purposes which are within reasonable expectation or permitted by law.

How we disclose your personal information

Third party service providers

We need to share your personal information with third party service providers who provide services to us to enable us to operate our business activities. For example, our online shop is hosted externally on an e-commerce software platform called Shopify (see more details below under ‘Shopify’), and deliveries are managed by external couriers such as Australia Post.

Generally, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your transactions.

Third party providers may be located in or have facilities that are located a different jurisdiction than us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Adelaide University

We may also disclose your personal information to Adelaide University, as our future successor by operation of the Adelaide University Act 2023 for purposes related to the transition so we can continue to sell and promote our products and services to you. 

Once the transition occurs you will be contacted by Adelaide University instead of us.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your personal information is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

Payment

Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Shopify adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


For more information about how Shopify handles your personal information, please read Shopify’s Privacy Policy available here.

 

Security 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).While these efforts are made, please be aware that no security measures are perfect or impenetrable and cannot guarantee that your information will not be compromised.

Data breach

If there is a data breach we will follow the Data Breach Response Plan under the University of Adelaide’s (or its successor’s as the case may be) Privacy Policy.

As our online shop is hosted by Shopify, please note that any data breach will most likely relate to an issue with Shopify’s platform. In that case, the investigation and remediation of any data breach will be subject to Shopify’s own systems, processes, and actions.  

Links


Our website may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions as you are no longer governed by this Privacy Statement or our Terms & Conditions. 

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the website.

Contact

 If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact: winemaking@adelaide.edu.au 

Last Updated: May 2023